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Terms & conditions

Business information

Bvba,  E. Van Ranst, Zonen bvba,

  1. Van Ranst, Zonen bvba

Tresor Jewellery

Industriepark Brechtsebaan 3, 2900 Schoten, Belgium

info@tresor-mail.com 
+32(0)3 6585534

BE 0403 750 721

RPR Antwerp

 

These terms of use governs your purchases from, and your use of, our website and forms a contract between you and Tresor Jewellery Belgian company registration number BE0403750721 Industriepark Brechtsebaan 3, 2900 Schoten. By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

 

Article 1: General provisions

The e-commerce website of Tresor Jewellery a bvba with its registered office at Industriepark Brechtsebaan 3, 2900 Schoten, Belgium, VAT BE 0403 750 721, RPR Antwerp provides its customers with the option of buying products from its webshop.

These General Terms and Conditions are applicable to all orders placed by a visitor to this e-commerce website: https://www.tresor-juwelen.be. When placing an order via the webshop of Tresor Jewellery, customers must explicitly accept these terms, whereby Customers agree to the applicability of these terms with the exclusion of all other conditions. Additional customer conditions are excluded, except when explicit accepted beforehand in writing by Tresor Jewellery.

 

Article 2: Price

All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the customer must bear. This price does not include shipping costs. The shipping costs are determined during the buying process and communicated to the User, subject to the type of product, the total amount of purchased products and the chosen shipping method by the User. The final price total is in Euro and explicitly and clearly stated before the User confirms its purchase.

The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

However, Tresor Jewellery does not guarantee that all products are fully in accordance with the information provided. Deviations from this are not a reason for compensation and / or dissolution of the agreement. Tresor Jewellery explicitly reserves the right to change the prices, especially when this is necessary on the basis of (legal) regulations / raw material prices. Tresor Jewellery cannot be held at prices if the customer, in terms of reasonableness, should have understood that the price contains an obvious mistake.

 

Article 3: Availability

Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for Tresor Jewellery. With respect to the accuracy and completeness of the provided information, Tresor Jewellery is solely bound to obligation of means. Tresor Jewellery is in no way liable in event of obvious material or printing errors.

If the customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the customer to contact our customer service department in advance.

The product selection is valid while stocks last and may at any time be changed or withdrawn by Tresor Jewellery.  Tresor Jewellery cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

 

Article 4: Online purchases

The Customer may choose between the following payment methods (add to / delete where applicable, and also specify any cost that are associated with using said method):

  • by credit card ( Visa / Mastercard)
  • via Bancontact app
  • via IDeal
  • via Pay pal

Tresor Jewellery is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders.

 

Article 5: Delivery and execution of the agreement

Articles ordered via this webshop will be delivered in Europe.

Delivery occurs by  Bpost and DPD. The period of delivery depends on what product the customer buys.

Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order. Only is the costumer wants something really specific and special it may take us a bit more time.

Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to Tresor Jewellery.

The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by Tresor Jewellery.

 

Article 6: Retention of title

Delivered articles remain the exclusive property of Tresor Jewellery until the moment the Customer pays for the goods in full.

If necessary, the Customer undertakes to inform third parties of the retention of title belonging to Tresor Jewellery, e.g. to anyone who would attempt to seize articles that are not fully paid for.

 

Article 7: Right of withdrawal

The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Tresor Jewellery.

Any visible damage and / or qualitative deficiency of an article or other shortcoming on delivery must be reported immediately, under penalty of forfeiture of any right. The customer is obliged to check on delivery if the products meet the agreement. The customer must take into account small size and color differences of the products displayed on the electronic webshop. If the products do not comply with the agreement, the customer must inform Tresor Jewellery as soon as possible and in any case within seven working days after delivery – at least after observation was reasonably possible – in writing and motivated. The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons. The right of withdrawal period will expire 14 calendar days after the date when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier. If a customer has ordered several goods in the same order that are delivered separately the right of withdrawal period will expire 14 calendar days after the date when the last of the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier.
If the customer has demonstrated that the products do not comply with the agreement, and this has been accepted by Tresor Jewellery, Tresor Jewellery has the choice to replace the products in question with new products / repair or to refund the invoice value.

To exercise the right of withdrawal, the Customer must notify Tresor Jewellery, Industriepark Brechtsebaan 3, 2900 Schoten, Belgium,info@tresor-mail.com ,+32(0)3 6585534 in an unambiguous statement (e.g. in writing by post, fax or e-mail) about their decision to withdraw from the agreement. To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.  In any event, the Customer has no later than 14 calendar days from the day that they notify Tresor jewellery of their decision to withdraw from the agreement to send back or hand over the goods to E. Van Ranst, Zonen bvba ,Tresor Jewellery,

Industriepark Brechtsebaan 3, 2900 Schoten, Belgium. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired. Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by Tresor Jewellery will not be refunded.

If the returned product is reduced in value in any way, Tresor Jewellery is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.

Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.

If the Customer has requested the provision of services during the withdrawal period, the Customer will pay an amount that is proportionate to what has already been delivered to us at the moment that he has informed us that he has canceled the agreement, compared with the full implementation of the agreement.

If the Customer withdraws from the agreement, Tresor Jewellery shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that Tresor Jewellery was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, Tresor Jewellery may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.

Tresor Jewellery shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.

The Customer may not exercise the right of withdrawal for:

  • service contracts after the provision of service has been completed in its entirety
  • the provision or supply of goods or services whose price depends on fluctuations in the financial market that Tresor Jewellery has no influence upon and that may occur within the withdrawal period.
  • the delivery of goods manufactured according to the Customer’s specifications or that are clearly destined for a specific person. So you can not return personalised items.

 

Article 8: Guarantee

The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.

To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.

For articles purchased online and are delivered to the home of the Customer, the Customer must contact the Tresor Jewellery customer service and to return the product at their own expense to Tresor Jewellery.

Upon detection of a deficiency, the Customer must inform Tresor Jewellery as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.

The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.
It also does not apply to items with a shorter life span, or wear articles. Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.

The guarantee is not transferable.

The application of the guarantee is at the discretion of Tresor Jewellery. Tresor Jewellery is never obliged to pay any compensation to the customer or others, unless there is intent or gross negligence on the part of Tresor Jewellery. Tresor Jewellery is never liable for consequential or consequential loss, indirect damage and loss of profit or turnover.

If Tresor Jewellery – for whatever reason – is obliged to compensate any damage then the compensation will never exceed an amount equal to the invoice value in relation to the product or service that caused the damage

 

Article 9: Customer service

Tresor Jewellery customer service can be reached at phone number +32(0)3 6585534 , via e-mail at info@tresor-mail.com  or by mail at the following address Industriepark Brechtsebaan 3, 2900 Schoten, Belgium. Any complaints can be made through the aforementioned customer services contact methods.

 

Article 10: Penalties for non-payment

Without prejudice to the exercise of any other rights that Tresor Jewellery is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.

Without prejudice to the foregoing, Tresor Jewellery is entitled to take back the unpaid or incompletely paid for articles.

 

Article 11: Privacy

The responsible party for processing information, E. Van Ranst, Zonen bvba, Tresor Jewellery respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal information.

The personal information you share with us is used only for the following purposes:

  • the purpose for which the data was entered, e.g. the execution of the agreement entered into,
  • the processing of the order,
  • sending of newsletters
  • advertising and/or marketing purpose

You have a statutory right to access and eventually correct your personal information. Subject to proof of identity (copy of identity card), you may receive a free paper record of your personal information by sending a written, dated and signed request to us. If necessary, you can also request the correction of information that is inaccurate, incomplete or irrelevant.

In the case when information is used for direct marketing purposes: You may preclude the use of your information for direct marketing purposes at no cost to yourself. To do so, you can always contact us in the aforementioned manner at E. Van Ranst, Zonen bvba, Tresor Juwelen, Industriepark Brechtsebaan 3, 2900 Schoten, Belgium.

We treat your information as confidential and shall not communicate, rent or sell it to third parties. The Customer is responsible for maintaining the confidentiality of their login information and the use of their password. Your password is stored in encrypted form and thus Tresor Jewellery has no access to your password.

Tresor Jewellery saves online (anonymous) visitor statistics in order to determine which webpages are accessed on the internet website and to what extent.

If you have any questions about this privacy statement, please contact us.

 

Article 12: Force Majeure

In case of force majeure, Tresor Jewellery is not obliged to fulfill its obligations towards the customer, respectively the obligation is suspended for the duration of the force majeure. Force majeure means: any circumstance that is independent of its will, whereby the fulfillment of the obligations towards the customer is completely or partially prevented. These circumstances include strikes, fire, business failures, energy failures, non-delivery or late delivery by suppliers or other third parties and the absence of any permit to be obtained from the government. Force majeure also means: failures in a (telecommunication) network or connection or used communication systems and / or the unavailability of the electronic webshop at any time.

 

Article 13:Intellectual property

The customer expressly acknowledges that all intellectual property rights of displayed information, images, announcements or other expressions relating to the products and / or relating to the electronic webshop are vested in Tresor Jewellery, its suppliers or other entitled parties.

Intellectual property rights are understood to mean: patent, copyright, trademark, drawing and design rights and / or other (intellectual property) rights, including whether or not patentable technical and / or commercial know-how, methods and concepts.

The customer is prohibited from using – including making changes – of the intellectual property rights as described in this article, such as reproduction, without the express prior written permission of Tresor Jewellery, his suppliers or other entitled parties

 

Article 14: Use of cookies

When you visit the website, “cookies” may be stored on the hard disk of your computer. A cookie is a text file that is placed by the server of a website via the browser on your computer or on your mobile device when you access a website. Cookies cannot be used to identify individuals. A cookie can only be used to identify a device.

You can set up your internet browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive.  To do so, you must change the settings of your browser settings (via the help function). Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications.
If your computer does not accept cookies, it is possible that you will encounter problems during the ordering process. If this is the case, we ask you to contact us so that we can still enter your order.

If you use our website, you agree to the use of cookies.

 

Article 15: Invalidation – non-relinquishment

If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Tresor Jewellery to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.

 

Article 16: Amendments to the Terms

These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of Tresor Jewellery. In case of inconsistencies, the present Terms take precedence.

 

Article 17: Proof

The Customer accepts that electronic communications and backups shall serve as furnishing of proof.

 

Article 18: Applicable law – jurisdiction

Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the […] district have jurisdiction in the case of any disputes.

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