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Deliveries & returns

Deliveries 

Enjoy FREE shipping when you make an order for more than € 100!

We try to ship your order as soon as possible. Most of the time this means within 24 hours after your order. Keep in mind that we are closed on Saturday and Sunday. So when you order on Friday or Saturday it may take us a bit longer.

Personalised items take some time to make. We try to ship personalised orders within 5 working days.

 

Shippingscost

Orders under €100

  • Belgium, The Netherlands , France , Luxembourg and Germany : €5
  • Other European countries : €10

Orders above €100

FREE delivery

 


Returns

Every customer has a 14 days withdrawal right. Those 14 calendar days start from the day you receive your order. If you want to return or exchange your jewel make sure to contact us in writing. You can contact us by email: info@tresor-mail.com or by post at E. Van Ranst, zonen bvba, Industriepark Brechtsebaan 3, 2900 Schoten, Belgium. You can fill in this withdrawel from. 

Valid reasons for returning a product:

  • You’ve bought the wrong size
  • The product is damaged or broken
  • The product doesn’t match the product your ordered.

Keep in mind that a personalised item cannot be returned!

Once you informed us about your withdrawal you must return the item to us within the 14 days of withdrawal. The best way to do this is via post services. Our adress:  E. Van Ranst, zonen bvba, Industriepark Brechtsebaan 3, 2900 Schoten, Belgium. The shipping costs will not be covered by us. Once we receive your item we exchange or reimburse it as soon as possible.

WITHDRAWAL FORM

I/We (*) hereby inform you that I/we (*) want to withdraw from the agreement concerning the sale of the following goods/delivery of the following service

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